Data protection as per: 7th of
March 2007
Delticom Privacy Policy
We know that our careful handling of your personal details is important to
you. Therefore, we appreciate your trust that Delticom handles this information
conscientiously. In the events that personal data (and user data) are collated
beyond the contractual purpose you as user must actively agree for your data to
be used in such a way. This consent may be revoked at any time with future
effect. Simply send us an email to tyrenow@delti.com.
Competent authority
Delticom AG, Brühlstr. 11, 30169 Hannover, Germany is the competent
authority in the sense of the Bundesdatenschutzgesetz (Federal Data Protection
Act).
Collation and use of our customers' personal
data
Information, which we collect from you, helps us to design and continually
improve your shopping experience with Delticom. We use the information for the
processing of orders, the delivery of goods and the provision of services as
well as for payment settlements (e.g. in connection with purchase on account
for any checks required). We also use your details in order to communicate with
you regarding orders, products, services and marketing offers (see
"Communication via email" below), in order to update our data bases
and to store and maintain your customer accounts as well as to present our
customers' test reports and opinions for example at http://www.tyretest.com/ or at http://www.tyrenow.com and to be
able to recommend to you any products and services, which might be of interest
to you. We also use your details to improve our shop and our platform, to
prevent the misuse of our web site or to discover the same or to enable third
parties to carry out technical, logistical or other services on our
instructions.
We collate the following information:
- Information you provide us with: We collate and save all details, which you enter
on our web site or which you transfer to us in any other way. You can
decide not to provide us with certain details, which may, however, lead to
you not being able to use many of our offers (services/features).
- Automatic information: As soon as you contact us we receive and save
certain details. Amongst others, we use – as many other web sites do, too
– so-called "cookies" and receive certain details as soon as
your web browser opens a Delticom web site. Various companies offer
software packages, which enable you to view the web sites anonymously.
Although we are no longer able to offer you a personalised shopping
experience, as soon as we cannot recognise you, we would like you to know
that these tools are available.
Usage data, which we collate, are only collated and saved as anonymised data.
Thus for example, we analyse anonymously and summarised how many clicks
reach our shop and from which web site these come. - Communication via email: In order to be able to make your emails more
useful and interesting we often receive a confirmation which of the
Delticom emails you open, as far as your computer supports this function.
Subsequent to each order you have got the opportunity to take part in a
survey. If you participate you can grant us the permission to send you
offers or the like. We also offer you the possibility to register for our
newsletter e.g. at http://www.tyrenow.com. If you would not like to receive any emails
from us in principle, please send an email to: newsletter@delti.com. In the future you may choose your preferences
as appropriate via your user account "My orders". - Information from other sources: Occasionally we also use information about you
from other sources and add these to our information about your customer
account. We reserve the right to obtain information from third parties
(e.g. mail-order companies, commercial credit agencies) in order to offer
you certain payment possibilities (e.g. purchase on account) or other
financial services.
- If you order complete tyres or rims from us:
In this case we require your registration document and your car licence
respectively. What
does Delticom need such data for? - If the complete tyres or rims you ordered are
not available for once we require your registration document and your car
licence respectively in order to be able to offer you an alternative.
- We use the data in order to carry out an
additional authentication of your order details.
What are cookies all about?
- Cookies are alphanumerical identifiers, which we
transfer to the hard drive of your computer via your web browser. The enable our systems to recognise your
browser and to offer you services.
- The help function in the menu bar of most web
browsers will explain how you can avoid your browser accepting new
cookies, how you can inform your browser about receiving a new cookie or
how you can switch off all cookies you received. However, several of the
most interesting Delticom features can be used and experienced to the full
with cookies only, which is why we recommend to keep the cookie function
switched on.
- Furthermore, we recommend if you share a computer
and the browser is configured so that the computer accepts cookies that
you log out completely.
Convenient
shopping with Delticom
- Convenient shopping means that at the end of your
first or any subsequent order you have the opportunity to enter a password
you have chosen yourself. Using your email address and your password you
may then track your order at any time online at "My orders", you
may change the order or send us messages directly regarding your order.
Convenient shopping also means that in the future you will only need to
log in e.g. at Reifendirekt.de using your password and the relevant email
address and that your customer details, such as name, address etc. will
already be displayed. You will not need to enter any data as we save them
for you. Of course, you can change your data upon ordering or later at
"My orders". If you have forgotten your password you can have it
resent to you in an email via "My orders". If you did not enter
a password with your order you can have a Delticom password sent to you in
an email, which has been internally assigned to your particular order.
Does Delticom pass on any information received?
The data about our customers are important to us and help us to optimise
your offer. We pass on to third parties the information, which we are provided
with, to the extent described in the following exclusively:
- Affiliated companies:
Delticom passes on personal data (and user data) for order processing
purposes to affiliated companies and their subsidiary companies.
These companies are either subject to this Privacy Policy or comply with
regulations, which guarantee at the least the same protection as this
Privacy Policy. - Service provider: We
commission other companies and individuals with the fulfilment of tasks on
our behalf. Some examples are amongst others the parcel delivery, the
sending of letters or emails, the maintenance of our customer lists, the
analysis of our data bases, advertising measures, the processing of
payments (credit cards, direct debiting system and purchase on account) as
well as customer services. These service providers have got access to
personal information, which they require for the fulfilment of their
tasks. They may, however, not use them for any other purposes. In addition
to that they are obliged to treat the information in accordance with this
Privacy Policy as well as the German Data Protection Acts.
- Promotions: We
offer you the possibility to register for our newsletter e.g. at http://www.tyrenow.com. If you would not like to receive such offers
you may deregister e.g. at http://www.tyrenow.com or by sending an email to
newsletter@delti.com. In the future you may simply choose your
preferences as appropriate via your user account "My orders".
Subsequent to each order you have got the opportunity to take part in a
survey and to grant us the permission to pass on your data to third
parties for marketing purposes. Only if you actively confirm this option
we will pass on your data to selected cooperation partners or we will send
offers on behalf of other companies. As far as this is the case that
company will neither receive your name, nor your address nor any other
personal identifying information. The survey and the permission to pass on
your data to third parties for marketing purposes is independent from one
another, which means that you may fill in the questionnaire without
granting us the permission to pass on your data and vice versa, if you so
wish.
- Assignment of business shares: As we continue to develop our business it may be
that individual subsidiary companies or we sell or buy company shares or
units (e.g. shops). In the course of such transactions the customer
information are usually assigned together with the part of the company
that is to be assigned. However, the data continue to be subject to the
previously existing Privacy Policies (of course, with exception of the
case where the customer expressly agrees to other regulations). In the
rather unlikely event that Delticom in its entirety or its essential parts
are sold the personal data will be passed on to the buyer.
- Protection of Delticom and third parties: We make known customer accounts and the
customers' personal data if we are legally obliged to do so or if such a
passing on of the information is required in order to assert our General
Terms and Conditions or other agreements or in order to protect our rights
as well as the rights of our customers and those of third parties. This
includes the exchange of data with companies, which have specialised in
the prevention and minimisation of misuse and credit card fraud. We
expressly declare that in this connection no data are passed on to these
companies for any economic use, which is in contradiction to this Privacy
Policy.
- With your consent: After
entering your order you have got the opportunity to take part in a
marketing survey. Thereby you grant us the permission to pass on your data
to third parties in other cases, too.
Example:
Newsletter for cooperation companies
As far as personal information is passed on to third parties to the extent
described above in countries outside of the European Economic Area (EEA) we
ensure that the information are used in accordance with this Privacy Policy and
the German Data Protection Acts. The European Union Standard Contract II
applies thereby. This is about standard contract clauses for passing on
personal data from the Union to third countries, which are prescribed by the
European Commission in order to guarantee an adequate level of data
protection.
How secure are these data about me?
- In order to guarantee the safety of your
information upon transferral we use Secure Socket Layer Software (SSL).
This software encodes the information, which you transfer. Upon entering
your data you have the possibility to choose between uncoded and encoded
(SSL) transfer. Delticom
recommends using SSL.
- In the confirmation of your order we do not
disclose your credit card number. In the course of the order processing we
naturally transfer the entire credit card number to the credit card
company in charge.
- We maintain physical, electronic and procedural
safety measures in connection with the collation, storage and disclosure
of our customers' personal information. These safety measures also mean
that we ask you occasionally to provide proof of your identity before we
disclose any personal information.
- It is important for you to protect yourself
against the unauthorised access to your password and your computer. If you
share your computer with others you should take great care to log out
after each session.
Which information can I view at "My
orders"?
You can view a range of information about your account and your interaction
with Delticom. At "My orders" respectively we provide you with a
central access (My orders). Currently, you may view the following information there:
- An overview over your orders with Delticom; this
overview includes details regarding order numbers, brand / item name /
profile / dimension, quantity, order date, expected delivery date
/delivery status, details.
- At "Change access details" you may
enter a new password.
- At "Change email address" you have the
possibility to update the email address you have provided us with.
- At "Last login" your last login details
for "My orders" with date, day and time are displayed.
- At "Details of an order" you can view
the costs of your order, the billing address, the delivery address,
process of the order, information about timing and status and you have the
possibility to contact us via a contact form.
This list is altered in accordance with the changes to our web site (as per
26th of April 2005).
Which options do I have?
- As described above you always have the choice not
to provide any information although such information may be needed for
purchases or for using Delticom features such as compiling consumer
reports on the Delticom web sites.
- On the pages listed above under the topic
"Which information can I view at "My orders"?" you can
add or update certain information. If you update your information we
usually keep a copy of your original details in our documents.
- Send an email to newsletter@delti.com if you
do not wish to receive any emails or other mail form us. In the future you
may choose your preferences as appropriate via your user account "My
orders" .
- The help function in the menu bar of most web
browsers will explain how you can avoid your browser accepting new
cookies, how you can inform your browser about receiving a new cookie or
how you can switch off all cookies you received. If you do not use cookies
you may possible not be able to use all features of the Delticom shop.
Notes
If you have any questions regarding Delticom's data protection, please,
write - in detail – to tyrenow@delti.com and we will
attempt to remove your doubts. Our business is continually changing. Equally,
this Privacy Policy and our Terms of Use are subject to change. We reserve the
right to send notifications at regular intervals regarding the applicable
regulations. At any rate, you should still regularly visit our web site and
acknowledge any changes. Unless otherwise agreed the use of all information,
which we possess about you and your customer accounts, are subject to this
Privacy Policy.
Related topics
General Terms and Conditions
Information you provide us with
You provide us with information
- if you search something,
- if you shop with Delticom, (including your
telephone number without which we cannot process your order)
- if you participate in a competition,
- if you complete a
questionnaire,
- if you use our customer service,
- if you enter details in your customer account
(please, note that you may have several customer accounts if you
registered with us using different email addresses)
- if you write consumer reports e.g. at http://www.tyretest.com/ or http://www.tyrenow.com,
- if you recommend our pages to third parties (your
email address and the email address of the third party),
- if you use other services with which you are
personally informed about certain offers, e.g. Delticom newsletter.
Information you provide us with in this connection are e.g. name, address,
telephone number, credit card details, the name of persons who the bought
product shall be delivered to, including their address and telephone number,
email addresses of other persons, emails sent to us as well as financial data
including your identity card number.
Information from other sources
Examples for details, which we obtain from other sources, include updated
details about order and delivery addresses of our parcel delivery companies and
other transport companies, which we use to update our database in order to
ascertain your next orders and to guarantee that we can communicate with you,
details about accounts, purchasing behaviour and payment performance, as well
as details from commercial credit agencies, which we use in order to discover
misuse and fraud, in particular, and in order to be able to offer you certain
financial services and payment types.
Information, which you may access
Examples for information which you can easily access at Delticom: This includes
information about past orders, personal details (including name, email address,
password), Delticom newsletter, notification about special offers, including
your order history and your consumer reports e.g. at http://www.tyretest.com/ or http://www.tyrenow.com.
(DS 07.03.07/15.02.08NK)
AROdatenschutz Sun Jan 17 04:55:04 2021