Data protection as per: 7th of March 2007

Delticom Privacy Policy

We know that our careful handling of your personal details is important to you. Therefore, we appreciate your trust that Delticom handles this information conscientiously. In the events that personal data (and user data) are collated beyond the contractual purpose you as user must actively agree for your data to be used in such a way. This consent may be revoked at any time with future effect. Simply send us an email to

Competent authority

Delticom AG, Brühlstr. 11, 30169 Hannover, Germany is the competent authority in the sense of the Bundesdatenschutzgesetz (Federal Data Protection Act).

Collation and use of our customers' personal data

Information, which we collect from you, helps us to design and continually improve your shopping experience with Delticom. We use the information for the processing of orders, the delivery of goods and the provision of services as well as for payment settlements (e.g. in connection with purchase on account for any checks required). We also use your details in order to communicate with you regarding orders, products, services and marketing offers (see "Communication via email" below), in order to update our data bases and to store and maintain your customer accounts as well as to present our customers' test reports and opinions for example at or at and to be able to recommend to you any products and services, which might be of interest to you. We also use your details to improve our shop and our platform, to prevent the misuse of our web site or to discover the same or to enable third parties to carry out technical, logistical or other services on our instructions.

We collate the following information:

What are cookies all about?

Convenient shopping with Delticom

Does Delticom pass on any information received?

The data about our customers are important to us and help us to optimise your offer. We pass on to third parties the information, which we are provided with, to the extent described in the following exclusively:

As far as personal information is passed on to third parties to the extent described above in countries outside of the European Economic Area (EEA) we ensure that the information are used in accordance with this Privacy Policy and the German Data Protection Acts. The European Union Standard Contract II applies thereby. This is about standard contract clauses for passing on personal data from the Union to third countries, which are prescribed by the European Commission in order to guarantee an adequate level of data protection.  

How secure are these data about me?

Which information can I view at "My orders"?

You can view a range of information about your account and your interaction with Delticom. At "My orders" respectively we provide you with a central access (My orders). Currently, you may view the following information there:

This list is altered in accordance with the changes to our web site (as per 26th of April 2005).

Which options do I have?


If you have any questions regarding Delticom's data protection, please, write - in detail – to and we will attempt to remove your doubts. Our business is continually changing. Equally, this Privacy Policy and our Terms of Use are subject to change. We reserve the right to send notifications at regular intervals regarding the applicable regulations. At any rate, you should still regularly visit our web site and acknowledge any changes. Unless otherwise agreed the use of all information, which we possess about you and your customer accounts, are subject to this Privacy Policy.  

Related topics

General Terms and Conditions

Information you provide us with

You provide us with information

Information you provide us with in this connection are e.g. name, address, telephone number, credit card details, the name of persons who the bought product shall be delivered to, including their address and telephone number, email addresses of other persons, emails sent to us as well as financial data including your identity card number. 

Information from other sources

Examples for details, which we obtain from other sources, include updated details about order and delivery addresses of our parcel delivery companies and other transport companies, which we use to update our database in order to ascertain your next orders and to guarantee that we can communicate with you, details about accounts, purchasing behaviour and payment performance, as well as details from commercial credit agencies, which we use in order to discover misuse and fraud, in particular, and in order to be able to offer you certain financial services and payment types.

Information, which you may access

Examples for information which you can easily access at Delticom: This includes information about past orders, personal details (including name, email address, password), Delticom newsletter, notification about special offers, including your order history and your consumer reports e.g. at or

(DS 07.03.07/15.02.08NK)

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